Privacy Policy

At EmbroideryDigitize ("we", "us", "our"), your privacy is important to us. This Privacy Policy explains what information we collect when you use our website and services, how we use it, and the choices you have. By using our site you agree to this policy.

1. Information We Collect

We collect information you provide directly and information generated as you use our services:

• —Account data — name, email address, and password when you register.
• —Order data — files you upload, order descriptions, delivery preferences, and payment records.
• —Contact data — messages you send us via the contact form or live chat.
• —Usage data — pages visited, actions taken, device type, browser, and IP address collected automatically via server logs and analytics.
• —Payment data — billing details processed securely by our payment provider (Stripe). We do not store raw card numbers.

2. How We Use Your Information

• —Provide, process, and deliver the embroidery digitizing and vector tracing services you order.
• —Send transactional emails — order confirmations, delivery notifications, and support replies.
• —Respond to your enquiries and support requests.
• —Improve our website, pricing, and service quality through aggregate analytics.
• —Comply with legal obligations and enforce our Terms of Service.

We do not sell or rent your personal data to third parties for their marketing purposes.

3. How We Share Your Information

We share your data only with trusted service providers who help us operate:

• —Supabase / PostgreSQL — secure cloud database hosting.
• —Resend — transactional email delivery.
• —Stripe — payment processing.
• —Vercel — website hosting and serverless infrastructure.
• —Firebase — push notification delivery for our mobile apps.

Each provider is bound by their own privacy policy and data-processing agreements. We may also disclose information when required by law or to protect the rights, property, or safety of EmbroideryDigitize or our users.

4. Cookies & Tracking

We use essential cookies to keep you logged in and maintain your session. We may use analytics cookies to understand aggregate traffic patterns. You can disable cookies in your browser settings; some features (such as staying signed in) may not work without them.

5. Data Retention

We retain your account and order data for as long as your account is active or as needed to provide services. You may request deletion of your account at any time by contacting us. We may keep minimal records to comply with legal and financial obligations.

6. Security

We implement industry-standard measures including encrypted connections (HTTPS/TLS), hashed passwords, and access controls. No method of transmission over the internet is 100% secure; we cannot guarantee absolute security but we take every reasonable precaution.

7. Your Rights

Depending on your location you may have the right to:

• —Access the personal data we hold about you.
• —Correct inaccurate or incomplete data.
• —Request deletion of your data ("right to be forgotten").
• —Object to or restrict certain processing activities.
• —Receive a portable copy of your data.

To exercise any of these rights, email us at support@embroiderydigitize.com. We will respond within 30 days.

8. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will delete it.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top and, for material changes, notify registered users by email. Continued use of our services after changes constitutes acceptance of the updated policy.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• —Email: support@embroiderydigitize.com
• —Website: embroiderydigitize.com/contact